Your Privacy Matters

MosenPay ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our payment processing services.

By using our services, you agree to the collection and use of information in accordance with this policy.

We collect information you provide directly to us, such as when you create an account, process payments, or contact us for support.

This includes personal information like your name, email address, business information, and payment details.

We also automatically collect certain information when you use our services, including IP addresses, device information, and usage data.

Payment information is processed securely and in compliance with PCI DSS standards.

We use your information to provide, maintain, and improve our payment processing services.

This includes processing transactions, preventing fraud, and ensuring the security of our platform.

We may use your information to communicate with you about your account, transactions, and important service updates.

We also use aggregated, anonymized data to analyze usage patterns and improve our services.

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our platform and conducting our business.

We may disclose your information when required by law or to protect our rights, property, or safety.

In the event of a merger or acquisition, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

All sensitive data is encrypted using AES-256 encryption both in transit and at rest.

We maintain PCI DSS Level 1 compliance and undergo regular security audits.

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

We retain your information for as long as necessary to provide our services and comply with legal obligations.

Transaction data is typically retained for seven years to comply with financial regulations.

You may request deletion of your personal information, subject to certain legal and business requirements.

We will securely delete or anonymize your information when it is no longer needed.

You have the right to access, update, or delete your personal information.

You can request a copy of the personal information we hold about you.

You have the right to restrict or object to certain processing of your information.

If you're in the EU, you have additional rights under GDPR, including data portability and the right to be forgotten.

We use cookies and similar technologies to improve your experience on our platform.

These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

We do not use tracking technologies for advertising purposes.

Your information may be transferred to and processed in countries other than your own.

We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses.

We comply with applicable data protection laws when transferring information internationally.

You can contact us for more information about the safeguards we use for international transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

We will notify you of any material changes by posting the new policy on our website and sending you an email notification.

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

We encourage you to review this policy periodically for the latest information on our privacy practices.